Legal
Privacy Policy
Last updated September 2026.
WHO WE ARESanvoice LLC provides business phone systems, managed IT, cybersecurity and web design to businesses in Port St. Lucie and across South Florida. You can reach us at info@sanvoice.com or 866.675.4775.
WHAT WE COLLECTWhen you send us an enquiry we collect the name, business name, phone number, email address, message and any files you choose to attach. If you become a customer we also hold the billing and service details needed to run your account. We do not collect payment card details — payments are handled by Zoho, and card numbers never reach us or this website.
WHY WE HOLD ITTo answer your enquiry, quote for work, provide and support your service, and send invoices. We do not sell your information, and we do not share it with anyone except the suppliers below who need it to deliver the service you asked for.
WHO ELSE SEES ITEnquiries are stored in Zoho CRM and billing is handled in Zoho Books, both operated by Zoho Corporation. Telephone service is delivered over VoIP.ms, who necessarily process call records for the numbers we provide you. This website is hosted by Hostinger. Each holds your information only to provide their part of the service.
CALL RECORDSProviding phone service means our carrier keeps records of calls made and received on your numbers — the numbers, times and durations, not the content. We access these to support and bill your service, and we will send you your own records on request.
CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)Providing phone service means we necessarily hold information about how you use it — the numbers called, how often, for how long, when, and which services you buy. Federal law calls this Customer Proprietary Network Information, and it is protected.
We use it to provide, bill, maintain and support your service, and to protect against fraud and unlawful use. We do not sell it, and we do not share it with anyone for their own marketing. Before we discuss account details over the phone we will confirm who we are speaking to, and you should tell us in writing which of your people are authorised to ask for changes or information.
You can tell us not to use your CPNI to market additional services to you: email info@sanvoice.com. Saying no changes nothing about the service you already have.
We use it to provide, bill, maintain and support your service, and to protect against fraud and unlawful use. We do not sell it, and we do not share it with anyone for their own marketing. Before we discuss account details over the phone we will confirm who we are speaking to, and you should tell us in writing which of your people are authorised to ask for changes or information.
You can tell us not to use your CPNI to market additional services to you: email info@sanvoice.com. Saying no changes nothing about the service you already have.
COOKIESThis site sets a cookie when you sign in to view your invoices, so you stay signed in. Zoho's form sets its own cookie to attribute enquiries. We do not run advertising trackers.
HOW LONG WE KEEP ITEnquiries that do not become customers are kept for two years. Customer and billing records are kept for seven years, as tax rules require.
YOUR CHOICESAsk us for a copy of what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email info@sanvoice.com and we will action it.
CHANGESIf this policy changes we will update the date above.