Let a technician see the problem
Sharing your screen is faster than describing a fault over the phone. We connect, fix it and disconnect, while you watch.
Three steps, about a minute
- 01
Call us first
Call 866.675.4775 and speak to a technician. They will tell you when to start the session.
- 02
Start the session
Enter the session ID the technician gives you in the box, then run the small file it downloads.
- 03
Stay in control
You watch the whole session. Close the window at any moment and the connection ends immediately.
Enter your session ID
We will never call you out of the blue
A technician can only connect while you have a session open, and the connection ends with the session. Nothing stays installed watching your computer.
You start it
A session only exists because you opened one. There is no standing access to your computer.
You end it
Close the window and the connection is gone. You do not have to ask us to disconnect.
If in doubt, hang up
If someone claiming to be from SanVoice calls unprompted and asks you to install something, that is not us. Hang up and call 866.675.4775.
Phones down and can’t wait?
Call and you reach someone who knows your setup. Monday to Saturday, 9am–6pm Eastern.