Remote support
Let a technician see the problem
Sharing your screen is faster than describing a fault down the phone. We connect, fix it, and disconnect — while you watch.
How it works
Three steps, about a minute
01
Call us first
Ring 866.675.4775 and speak to a technician. They will tell you when to start the session.
02
Start the session
Enter the session ID the technician gives you in the box below, and run the small file it downloads.
03
Stay in control
You watch the whole session. Close the window at any moment and the connection ends immediately.
Join a session
Enter your session ID
Your security
We will never call you out of the blue
A technician can only connect while you have a session open, and the connection dies with the session. Nothing stays installed watching your machine.
YOU START ITA session only exists because you opened one. There is no standing access to your computer.
YOU END ITClose the window and the connection is gone. You do not have to ask us to disconnect.
IF IN DOUBT, HANG UPIf someone claiming to be from Sanvoice calls unprompted and asks you to install something, that is not us. Hang up and call 866.675.4775.
Phones down and can't wait?
Call and you reach someone who knows your configuration. Monday to Saturday, 9am–6pm Eastern.