Last updated October 13, 2026.

This page explains what the SANVOICE app for iPhone and Android does with your information. It adds to the SanVoice privacy policy, which covers our website and phone service.

What the app handles

Sign-in details. Your extension number, company address (for example office.sanvoice.com) and SIP password are stored on your phone and used only to connect to your company’s SANVOICE phone system. If you sign in with the QR code from your invite email, the app downloads these details from our provisioning server.

Push token. So that calls can ring when the app is closed, your phone gives the app a push token from Apple (iPhone) or Google Firebase Cloud Messaging (Android). The app sends it, with your extension and company address, to our servers, which use it only to tell that phone about incoming calls.

Calls. Call audio travels between your phone and our phone system during the call. Our phone system keeps call records (numbers, times and durations), and keeps voicemail and call recordings if your company uses them. If you use the Record button in the app, the recording is saved only on your phone.

Contacts. If you allow it, the app reads your phone’s contacts to show names and let you call them. Your contacts stay on your phone and are never sent to us.

Microphone, camera and photos. The microphone is used only during calls. The camera is used only to scan the invite QR code. Photos are used only if you choose a profile picture, and the picture stays on your phone.

Crash reports. The iPhone app sends crash reports to Google Firebase Crashlytics: technical details about the crash and the device model, not your calls, contacts or recordings. The Android app does not send crash reports.

The app has no ads, analytics or tracking, and we do not sell any of this information.

Deleting your app data

Sign out in the app (menu, then your extension, then Sign out) to remove your account from the phone and stop calls ringing there. Uninstalling the app deletes everything it stored on your phone.

To delete the push token, call records or other information we hold for your extension, email [email protected] or ask your company’s administrator, and we will delete it. We keep only the billing and call records we must keep by law, for up to seven years, as described in our privacy policy.

Questions: [email protected] or 866.675.4775.