Support & contact
Talk to the engineer who built your system
Support is handled by the same people who set it up. There is no ticket queue in another country and no script — you reach someone who already knows how your system is configured.
How to reach us
HOURS
Monday–Saturday, 9am–6pm Eastern
Monday–Saturday, 9am–6pm Eastern
Send us a message
Tell us what you need
Share a few details and our team will get back to you.
Before you call
Four details that get us to an answer faster
WHICH LINEThe extension or phone number affected.
WHENRoughly when it started, and whether it is constant or intermittent.
HOW MANYWhether it affects one person or everyone in the office.
ERRORAny message on the screen or the phone display.
Common questions
Try this first
NO SERVICECheck the network cable at both ends, and whether other devices on the same switch have internet. If the whole office is affected, the internet connection is the first suspect.
ONE-WAY AUDIOCallers cannot hear you — usually a firewall or router change. Call us rather than spending the afternoon in router settings.
STAFF LEFTContact us to disable their extension and mailbox the same day.
Need hands-on help right now?
Start a remote session and a technician can see your screen and fix it directly, while you watch.